Anglican retirement villages have invested in providing the elderly a decent place to stay. Holidaylife likes the fact that they base quality care on core values such as compassion, integrity, and respect by providing proper care to the aged in society. They believe in providing quality services for the aged in the society. Some of the services the Anglican retirement villages in castle hill include;
The Anglican retirement villages provide quality care by providing quality improvement programs that enable residents in their retirement homes to receive excellent care while maintaining a great lifestyle. They strive to be the best service care provider for the elderly by following a strict policy development, implementation and evaluation of all the services offered at our retirement villages. Through the use of a comprehensive quality system, these homes have been able to satisfy and care for customers progressively over the years. Due to their belief in individualized care, all residents in these homes receive nothing but the best care round the clock 24 hours a day. The Anglican villages ensure residents receive quality improvement projects at their disposable to keep them busy and make their lives more fulfilling on a daily basis with different activities to undertake on a day to day basis. The Anglican retirement villages conduct internal audits regularly to ensure compliance is monitored. Some of the compliance requirements include;
- Aged care standards
- Identification of areas of improvement through quality planning
- The organisation’s policies and procedures
When this process is undertaken residents are required to rate the level of service at the village. All recommendations made are taken keenly to enable the village to improve on service care and delivery at the village. Recommendations can be made via our website, through members of staff or through filling a feedback form that’s checked later on by our staff. Customer satisfaction is very important and that’s why residents are encouraged to suggest what’ll suite them best during their stay at the village.
Anglican retirement villages head office is very much involved in benchmarking services. Benchmarking is done to collect and submit data for various areas such as staffing ratios, infection rates, and resident falls. This is taken very seriously because it enables comparison with other homes that provide care to the aged. The overall ratings enable the Anglican retirement villages to improve on service delivery by making sure they’re up to standard treating their residents with the respect they deserve. Employee satisfaction surveys are also done as part of the benchmarking program. This helps in identifying members of staff who offer good quality care to residents and those that don’t who require improvement on service delivery. Their main aim is to give residents the best care while staying with them at the Anglican retirement villages.
The Anglican retirement village measures satisfaction through informal and formal methods. Some of the formal methods used to ensure satisfaction include taking verbal surveys. While conducting verbal surveys staff, relatives and residents are able to come up with solutions to various issues raised with immediate effect.
Some of the accreditation standards the Anglican retirement villages have include the following; Standard 1 Management Systems, Staffing, and Organisational Development
- Standard 2 Health and Personal Care
- Standard 3 Resident Lifestyle
- Standard 4 Physical Environment and Safe Systems
However, the 3 main Home Care Common Standards include the following;
- Standard 1 Effective Management
- Standard 2 Appropriate Access and Service Delivery
- Standard 3 Service User Rights and Responsibilities
These are some of the services the Anglican retirement villages adhere to ensure residents are comfortable and satisfied at all times during their stay.
More Information, visit Anglicancare